Return & Shipping Policy

Shipping Information

Ethree Collective offers free USPS Ground shipping on U.S. orders over $150. Please note that shipping carriers may experience delays during peak or holiday seasons. If you require upgraded shipping, please contact our customer care team at ethreecollective@gmail.com before placing your order.

All orders are shipped via USPS Standard Shipping unless otherwise selected at checkout. Shipping costs are calculated based on package size and destination. Please allow 3–5 business days for order processing before shipment. Once shipped, delivery typically takes 3–5 business days, depending on location.

We also offer a USPS Priority Mail option. Priority shipping does not reduce processing time and only expedites transit once the package has shipped. Please allow up to 2–3 business days for processing before Priority Mail orders are sent.

If you place multiple orders, they may be automatically combined and shipping costs prorated. Tracking updates may take up to 24 hours to reflect combined shipments.

Shipping Responsibility Disclaimer

Ethree Collective is not responsible for shipping delays, lost packages, damaged items, or packages marked as delivered by USPS or UPS. Once a package is handed off to the carrier, it is outside of our control. We do not refund shipping fees if a carrier fails to meet estimated delivery times.

All packages are insured for up to $100. If your package is lost or damaged, you must file a claim directly with the carrier by contacting USPS Claims Support or UPS Claims Support.

Returns

We accept returns of full-priced merchandise only within 7 days of delivery for store credit (Ethree Collective gift card). Returned items must be unworn, unwashed, undamaged, unaltered, and approved prior to return. Items sent back without approval will not receive store credit and will require payment for return shipping back to the customer.

Returned items must be free of odors, excessive pet or human hair, makeup marks, or other signs of wear. Items returned in unacceptable condition may be denied or issued partial credit. If an item is deemed damaged upon return, you may choose to purchase a shipping label to have the item returned to you.

Please allow 3-5 business days for your return to be inspected, processed and gift card to be issued from the day it is delivered to our warehouse. 

A maximum of 7 return items per customer per month is allowed. See below details. 

Return Shipping

A $8.95 return shipping fee will be deducted from your store credit if you use our prepaid return label. Multiple returns may be shipped together in one package. Once a return label is issued, items must be shipped within 7 days or a $10 restocking fee will apply.

Returns must be sent in appropriate packaging. USPS size guidelines must be followed. If additional carrier fees are incurred due to improper packaging, those fees will be deducted from your store credit.

If you choose to use your own return shipping label, the $8.95 fee will not be deducted. You must email tracking information to ethreecollective@gmail.com.

Final Sale Items

Items discounted 20% or more, Warehouse, Claim Game, and Sale items, Holiday 2025 collection, Accessories, swimwear, athletic leggings, jumpsuits, graphic tees, sweatshirts, pajamas, tubs, and custom Ethree Lifestyle products, and all Claim Game purchases are final sale and not eligible for return or store credit.

Exchanges

At this time, exchanges are not offered due to limited inventory.

Preorders

Preorder items include an estimated ship date listed on the product page. Shipping delays from vendors may occur and are outside of our control. Preorders cannot be canceled once placed. If a preorder must be canceled by Ethree Collective, a refund will be issued to the original payment method.

Defective or Incorrect Items

If you receive a defective or incorrect item, you must contact customer care at ethreecollective@gmail.com within 2 days of delivery, including clear photos of the issue. Claims submitted after this timeframe will not be accepted. Damage caused by improper care, wear, or sizing issues does not qualify as a defect.

Return Processing Time

Please allow 5–10 business days after your return is received for processing. Once completed, you will receive your store credit via email. Store credit expires 30 days from the issue date.

Address Accuracy

Customers are responsible for providing accurate shipping information. Ethree Collective is not responsible for packages returned due to incorrect or undeliverable addresses. Orders cannot be changed, canceled, or modified after checkout, except in limited circumstances.

International Orders

Ethree Collective ships internationally. International orders typically ship within 3–5 business days, with delivery taking 1–4 weeks depending on destination. All international orders are final sale. Tracking availability may vary by country, and once shipped, international packages are outside of our control.

International tracking can be viewed at: https://a1.asendiausa.com/tracking/

Return Limits

Because our collections are small-batch and seasonal, returns are limited to 7 items per month. This helps us manage inventory, keep prices fair, and continue offering fresh, high-quality pieces.

We appreciate your understanding! Have sizing or product questions? Reach out before you order—we’re happy to help.

Privacy Policy

Last Updated: February 5th, 2026

Ethree Collective owns and operates this online store and website, including all related content, features, tools, products, and services (collectively, the “Services”), to provide customers with a thoughtfully curated shopping experience. Our store is hosted on Shopify, which supplies the e-commerce platform that allows us to deliver the Services to you.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, interact with our Services, or communicate with us. If there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy will govern matters related to the collection, use, and disclosure of personal information.

By accessing or using any part of the Services, you confirm that you have read and understood this Privacy Policy and agree to the practices described herein.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies, relates to, or can reasonably be associated with you or another individual. This does not include data that has been anonymized or de-identified so it cannot reasonably be linked to an identifiable person.

Depending on how you interact with our Services, your location, and applicable laws, we may collect or process personal information such as your name, mailing address, billing and shipping addresses, phone number, email address, payment and financial details including credit or debit card information and transaction details, account credentials and preferences, purchase and transaction history, communications you send to us, device and technical data such as IP address and browser type, and information about how you use and navigate the Services.

Sources of Personal Information

We may collect personal information directly from you when you create an account, place an order, communicate with us, or otherwise provide information. We may also collect information automatically through your use of the Services, including through cookies and similar technologies. In addition, we may receive personal information from service providers that assist us in operating the Services, as well as from business partners or other third parties as permitted by law.

How We Use Personal Information

We use personal information to operate, maintain, and improve the Services. This includes processing payments, fulfilling orders, managing user accounts, arranging shipping, handling returns or exchanges, saving preferences, enabling reviews, and providing personalized recommendations and content.

We may also use personal information for marketing and promotional purposes, such as sending advertising and promotional messages through email, text message, postal mail, or online advertising platforms, including content tailored to your interests based on activity on our Services.

Personal information is used to protect the security of our Services, authenticate users, prevent fraud, investigate unlawful or malicious activity, and safeguard our business and customers. You are responsible for keeping your account credentials confidential.

We use personal information to communicate with you, respond to inquiries, provide customer support, and maintain our relationship with you. Additionally, personal information may be used to comply with legal obligations, respond to lawful requests, participate in legal proceedings, enforce our policies, and protect our rights and the rights of others.

How We Share Personal Information

We may share personal information with Shopify, service providers, and vendors that help us operate our business, including payment processors, website hosts, analytics providers, fulfillment services, and customer support partners. We may also share information with marketing and advertising partners to provide promotional content in accordance with their own privacy policies.

Personal information may be shared when you direct or consent to such sharing, including for shipping purposes, social media integrations, or third-party login services. We may share information with our affiliates or within our corporate group, and in connection with business transactions such as mergers, acquisitions, or bankruptcy proceedings. Information may also be disclosed to comply with legal requirements, enforce our terms, or protect the rights, safety, and property of Ethree Collective, our users, or others.

Relationship With Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information related to your use of the Services in order to provide and improve its platform. Information you submit may be transferred to and processed by Shopify and its partners, which may be located outside your country of residence.

We also use certain Shopify features that rely on aggregated data from interactions with our store, other merchants, and Shopify itself. In these situations, Shopify is responsible for processing personal information and responding to requests related to those activities. Additional information is available through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Services

Our Services may contain links to third-party websites or platforms that are not operated by us. We are not responsible for the privacy practices, security, or content of those third parties.

Children’s Information

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it. We do not knowingly sell or share personal information of individuals under 16 years of age as defined by applicable law.

Data Security and Retention

While we take reasonable steps to protect personal information, no system is completely secure. Personal information is retained only for as long as necessary to provide the Services, comply with legal obligations, and enforce agreements.

Your Privacy Rights and Choices

Depending on your location, you may have rights to access, delete, correct, or transfer your personal information, and to opt out of certain data uses such as targeted advertising. We do not discriminate against individuals for exercising their privacy rights.

Complaints

If you have concerns about how your personal information is handled, please contact us. You may also have the right to file a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. Where required, we rely on approved legal safeguards for international data transfers.

Updates to This Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on this page along with a revised effective date.

Contact us ethreecollective@gmail.com

We hope you love your new item, but if not, Click HERE to start a return through our self serve portal. If you have any questions, feel free to reach out to our customer service team. 

Purchase a gift card!

Accessibility and Compliance Statement

We are dedicated to delivering a digital experience that is inclusive, accessible, and easy to use for all individuals, regardless of physical ability or the technology they use. Our ongoing mission is to enhance accessibility and provide equitable access for every visitor.

Ethree Collective is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to comply with all applicable standards, including WCAG 2.0 accessibility standards. If you experience any difficulty in accessing any part of this website, please feel free to  to email us at ethreecollective@gmail.com. We will work with you to provide the information, item, or transaction you seek through an alternate communication method or one that is accessible for you consistent with applicable law.

Our Accessibility Commitment

We work toward conforming with the Web Content Accessibility Guidelines (WCAG) 2.2 at the AA level, a globally accepted benchmark for web accessibility. Because accessibility is a continuous effort, we regularly assess our website to uncover and resolve potential accessibility challenges.

Screen Reader and Keyboard Accessibility

To accommodate users who depend on assistive tools, our website incorporates features that improve navigation and content comprehension, such as:

Improved keyboard-only navigation and interaction

Skip-navigation menus for faster content access

Better management of pop-ups and dynamic elements

Keyboard shortcuts for efficient navigation

User Interface Customization Options

Our site provides a variety of interface controls that allow users to personalize their experience, including:

Multiple contrast and color scheme selections

Options to turn off animations for comfort and safety

Content highlighting to improve focus

Audio muting capabilities

Additional customization features designed to improve usability

Browser and Assistive Technology Compatibility

The website is built to function with current browsers and widely used assistive technologies, including:

Supported browsers: Chrome, Firefox, Safari, Edge, and

OperaSupported screen readers: JAWS and NVDA on both Windows and macOS

Continuous Accessibility Enhancements

We recognize that accessibility requires ongoing attention. Our team routinely reviews site content, functionality, and tools to improve user experience and align with evolving accessibility standards and technologies.

Contact and Feedback

If you encounter any accessibility barriers or have recommendations for improvement, we welcome your feedback. We are committed to responding to accessibility-related concerns promptly and respectfully.