Return / Shipping Policy

Return / Shipping Policy

Shipping Details

FREE SHIPPING ON ORDERS OVER $150 PLACED IN THE US. 

We use USPS- Standard Shipping which is calculated and added at checkout depending on the size of your package and the delivery location. Please allow 3-5 for processing before your package is shipped. Once your item is shipped it is typically delivered within 3-5 business days depending on where you are located. If you need upgraded shipping please reach out via customer service email and we will do our best to get it to you in time. 

Ethree Collective is NOT responsible for delays with US postal service or UPS shipping. Lost, damaged, or marked delivered items. We do ALWAYS carry up to $100 worth of insurance on ANY package sent, so if you receive a damaged package please reach out to customer care and then file a claim with the carrier by googling UPS Claims Support or USPS Claims Support. We are not responsible for any delays caused by our mail carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Please contact them directly if your items are not delivered on time. 

If you have multiple combined orders we will automatically combine your orders and we will prorate shipping cost. No need to email us. (: Please give your packages up to 24 hours to update with shipping information if one order got fulfilled and another didn't. We did combine them, it may just need time to update. 

RETURNS

We hope you love your purchase, but we understand that sometimes online orders do not work out. Ethree will gladly accept returns of fully priced, unworn, unwashed, undamaged, unaltered, or defective merchandise for a store credit (Ethree collective gift card) within 7 days from the date your order is delivered. NO EXCEPTIONS. We believe one week from delivery is enough time to try on and item and decide if it will work for you or not. Items must not contain an excessive amount of human or animal hair and must not contain any smoke smell. Items that do not meet these requirements will be subject to denial. Any items that get returned with makeup marks or smears will not receive full credit. We then have to take time to clean the item and then sell it discounted on our lightly loved tab at a discounted price. If you receive an email that your item was damaged upon return arrival, you do have the option to buy another shipping label and get the item back.

Items purchased at a discount of 30% or more and items in a WAREHOUSE OR SALE category are FINAL SALE. The following items are FINAL SALE: accessories, athletic leggings and jumpsuits, graphic tee's, pjs, sweatshirts, swimwear, & tuber ware

Items damaged or defective may be returned by contacting Customer Care within 3 DAYS of delivery.

    The cost of return shipping, $8.95 for any number of items, will be deducted from your store credit (ethree collective giftcard) You can place multiple return orders into one package to return. Simply head to our "Start a Return" page and log in to our self serve return portal to start your return. 

    You have 7 days from the date the return label is sent to ship back your items. Items sent after this time period will NOT be eligible for store credit. 

    • Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 
    • Ethree collective does not offer any exchanges.
    • All returns need to be returned in original condition, with tags, buttoned up and folded appropriately. If these guidelines are not followed, an $8 restocking fee will be deducted from store credit. 
    • Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. We have to use the shoe box to resell the item, so PLEASE do not ship it back in the shoe box only. If there is any damage to the original package, your return will not be accepted. 
    • Please note you are able to provide your own return shipping label once your return is accepted. We do always offer a return label to you, however we are not charged for it until it is used. If you choose to use your own shipping label, please email us the tracking information to ethreecollective@gmail.com once it is sent. If you choose to use your own shipping label, the $8.95 store credit will NOT be deducted. 
    • Please note: Orders CANNOT be changed, cancelled or modified after checkout. some exceptions apply. 
    • you have 30 days from issue date of your store credit to use it! It will expire if it is not used within that time frame. 

    Defective Items

    If you have received a defective item, please contact customer care, ethreecollective@gmail.com, within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

    • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
    • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping.

     

    How Long will it take to process a return? 

    Please allow 5-10 business days once your return reaches our PO box, to be processed. You will then receive an email confirmation with an e-credit gift card once your return is complete. 

    • you have 30 days from issue date of your store credit to use it! It will expire if it is not used within that time frame. 

    Delays with US postal service or UPS shipping. Lost, damaged, or marked delivered items. To file a claim with the carrier, please google UPS Claims Support or USPS Claims Support. 

    Incorrect Address Disclaimer

    It is the buyer’s responsibility to make sure that they enter the shipping address correctly. We are not responsible is a package is shipped back to us due to an incorrect or undeliverable address. If you decide to cancel your order or change your shipping address, contact our customer care via email at ethreecollective@gmail.com If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-3 days for your tracking information to show. Please contact us after the estimated delivery time has passed. 

     

    International Orders- WE ARE NOW SHIPPING WORLDWIDE!

     - Please note we ship out all international orders within 3-5 business days. We do not accept returns or exchanges for any international purchases. It can take 1-4 weeks for your package to reach you depending on where the package is going. Please use the tracking information provided. please keep in mind that some countries do not include door to door tracking. Once your package is shipped it is out of our control. 

    INTERNATIONAL TRACKING - please paste your tracking number into this portal to track international shipments. 

    https://a1.asendiausa.com/tracking/